Privacy Policy

1. Introduction

Pro Landscaping AI ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) platform, mobile applications, and related services (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

Category	Examples
Account Information	Name, email address, phone number, company name, password
Billing Information	Payment card details, billing address (processed by Stripe)
Business Data	Customer records, service history, quotes, invoices, job details
Communications	SMS messages, emails, support tickets, feedback

2.2 Information Collected Automatically

Category	Examples
Device Information	Device type, operating system, browser type, unique identifiers
Usage Data	Features used, pages visited, actions taken, timestamps
Location Data	GPS coordinates (mobile app only, with permission), IP-based location
Log Data	IP address, access times, error logs

2.3 Information from Third Parties

• Payment Processors - Transaction status and verification from Stripe
• Mapping Services - Address validation and geocoding from Google Maps
• Lead Sources - Lead information from our lead generation network (Enterprise)

3. How We Use Your Information

We use your information for the following purposes:

• Provide the Service - Operate and maintain the CRM platform
• Process Transactions - Handle payments, subscriptions, and lead purchases
• Communications - Send transactional emails, SMS notifications, and support responses
• Improve the Service - Analyze usage patterns, fix bugs, develop new features
• Security - Detect and prevent fraud, unauthorized access, and abuse
• Legal Compliance - Comply with applicable laws and regulations
• Customer Support - Respond to inquiries and resolve issues

4. Information Sharing

We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party providers who help us operate our Service:

• Stripe - Payment processing
• Twilio - SMS messaging
• SendGrid - Email delivery
• Google Cloud/AWS - Cloud hosting and infrastructure
• Sentry - Error monitoring

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

5. SMS/Text Message Privacy

5.1 Phone Number Privacy

• Phone numbers are stored securely and encrypted
• We do NOT sell, rent, or share phone numbers with third parties for marketing
• Phone numbers are only shared with Twilio for message delivery

5.2 Message Content

• Message content is stored for service delivery and support
• Business users can access their customer message history
• Messages are retained for the duration of your subscription plus 90 days

5.3 Opt-Out Data

When you opt out by texting STOP, we:

• Immediately stop sending you messages
• Retain your opt-out preference indefinitely to honor your choice
• Keep minimal records to prevent accidental re-enrollment

6. Data Security

We implement comprehensive security measures to protect your data:

6.1 Technical Safeguards

• Encryption - TLS 1.3 for data in transit, AES-256 for data at rest
• Authentication - Secure password hashing (bcrypt), JWT tokens
• Access Controls - Role-based permissions, multi-tenant isolation
• Monitoring - 24/7 security monitoring, intrusion detection

6.2 Organizational Safeguards

• Employee security training and background checks
• Limited access to customer data on need-to-know basis
• Regular security audits and penetration testing
• Incident response procedures

6.3 Your Responsibilities

You are responsible for maintaining the security of your account credentials and controlling access to your account.

7. Your Rights & Choices

You have the following rights regarding your personal information:

Right	Description
Access	Request a copy of the personal information we hold about you
Correction	Request correction of inaccurate personal information
Deletion	Request deletion of your personal information (subject to legal retention requirements)
Portability	Request export of your data in a machine-readable format
Opt-Out	Opt out of marketing communications and SMS messages

To exercise these rights, contact us at privacy@prolandscaping.ai.

8. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data - Duration of account plus 90 days after deletion
• Business Records - 7 years (for tax/legal compliance)
• SMS Messages - Duration of subscription plus 90 days
• Log Data - 90 days for operational logs, 2 years for security logs
• Opt-Out Records - Indefinitely (to honor your preferences)

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know - Categories and specific pieces of personal information collected
• Right to Delete - Request deletion of personal information
• Right to Opt-Out - Opt out of sale of personal information (we do not sell data)
• Right to Non-Discrimination - Equal service regardless of privacy choices

To exercise CCPA rights, contact privacy@prolandscaping.ai or call our toll-free number.

11. International Data Transfers

Our Service is hosted in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us