Terms and Conditions

1. Acceptance of Terms

Welcome to Pro Landscaping AI ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our customer relationship management (CRM) platform, mobile applications, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Services

Pro Landscaping AI provides a comprehensive business management platform for landscaping and lawn care professionals, including:

• Customer Relationship Management (CRM) - Manage customer information, service history, and communications
• Scheduling & Route Optimization - Plan and optimize service routes with AI-powered recommendations
• Quoting & Invoicing - Create quotes, invoices, and process payments
• Crew Management - Track employees, crews, and equipment
• SMS/Text Messaging - Send appointment reminders and notifications to customers
• Mobile Applications - Field crew apps for job management and GPS tracking
• Lead Generation - Access qualified leads in your service area (Enterprise plan)

3. SMS/Text Messaging Terms & Opt-In

3.1 Types of Messages

When you opt in to SMS communications, you may receive the following types of messages:

• Appointment Reminders - Notifications about upcoming scheduled services
• On-the-Way Alerts - Notifications when service crews are en route to your location
• Service Updates - Status updates about ongoing or completed work
• Invoice & Payment Reminders - Notifications about invoices and payment confirmations
• Quote Notifications - Alerts when new quotes are ready for review
• Weather Delays - Notifications about service reschedules due to weather
• Account Alerts - Important information about your account or service

3.2 How to Opt Out

3.3 Getting Help

For help with our SMS service, reply HELP to any message or contact our support team at support@prolandscaping.ai.

3.4 Supported Carriers

Our SMS service is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

3.5 Privacy

We respect your privacy. Phone numbers and message history are used solely for providing our services and are not sold, rented, or shared with third parties for marketing purposes. See our Privacy Policy for complete details.

4. Account Registration & Security

4.1 Registration

To use the Service, you must register for an account by providing accurate and complete information. You agree to update your information to keep it current.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

4.3 Multi-User Accounts

Business accounts may have multiple users with different roles (Admin, Manager, Technician). Account administrators are responsible for managing user access and permissions.

5. Subscription & Billing

5.1 Plans

We offer multiple subscription tiers:

• Starter - Basic CRM features for small operations
• Professional - Advanced features including route optimization
• Enterprise - Full platform access including lead generation marketplace

5.2 Payment Terms

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• Failed payments may result in service suspension

5.3 Lead Generation Credits

Enterprise customers may purchase lead credits to acquire qualified customer leads. Lead credits are non-refundable but may be eligible for dispute if lead quality standards are not met.

6. Data Privacy & Security

6.1 Your Data

You retain ownership of all data you input into the Service, including customer information, job records, and communications. We process this data solely to provide the Service.

6.2 Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Multi-tenant data isolation
• Regular security audits and monitoring
• Secure data centers with physical access controls

6.3 Data Backup

We maintain regular backups of Service data. However, you are responsible for maintaining your own backups of critical business data.

6.4 Customer Data Responsibilities

When using our Service to communicate with your customers, you agree to:

• Obtain proper consent before sending SMS messages
• Honor opt-out requests promptly
• Comply with all applicable privacy laws (TCPA, CCPA, etc.)
• Use customer data only for legitimate business purposes

7. Acceptable Use Policy

You agree NOT to use the Service to:

• Send spam, unsolicited messages, or messages to numbers without consent
• Violate any laws or regulations, including TCPA, CAN-SPAM, and CCPA
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems or data
• Interfere with or disrupt the Service or servers
• Impersonate others or misrepresent your identity
• Use the Service for any illegal or fraudulent activity
• Resell or redistribute the Service without authorization

8. Intellectual Property

8.1 Our Property

The Service, including all software, designs, text, graphics, and trademarks, is owned by Pro Landscaping AI and protected by intellectual property laws. You may not copy, modify, or create derivative works without our written permission.

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms for the duration of your subscription.

8.3 Feedback

If you provide suggestions or feedback about the Service, you grant us the right to use that feedback without compensation or attribution.

9. Disclaimers & Limitations

9.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." We do not guarantee uninterrupted or error-free operation. We may perform maintenance that temporarily affects availability.

9.2 No Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9.4 Third-Party Services

The Service may integrate with third-party services (payment processors, mapping services, etc.). We are not responsible for the availability, accuracy, or practices of these third-party services.

10. Termination

10.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

10.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activity

10.3 Effect of Termination

Upon termination:

• Your access to the Service will be disabled
• You may request export of your data for 30 days after termination
• We may delete your data after 90 days
• Provisions that should survive termination will remain in effect

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

12. Contact Information